"This is an emergency. If I would have known they didn't have McNuggets, I wouldn't have given my money, and now she wants to give me a McDouble, but I don't want one." Goodman told a 911 operator.
Goodman claimed a McDonald’s worker wouldn’t give her the difference in money back, so Goodman decided she wanted a full refund.
The Florida resident now faces charges related to abusing the emergency help line. Nevertheless, a day after the incident, McDonald's finally offered her a refund, issuing this statement, from Carlos Solorzano, McDonald's Operations Manager in Florida:
"Satisfying each and every customer that visits our restaurants is very important to us. Regarding this isolated incident, we apologize for the inconvenience caused. In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.
"We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us. We never want to disappoint a McNuggets fan or any McDonald's customer. Customer satisfaction is our top priority."